We recommend that you first let us know about your complaints by emailing to info@high-clean.com. If this does not lead to a solution, then it is possible to sign up for dispute mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible to file complaints for consumers in the EU to sign up via the ODR platform of the European Commission. This ODR platform can be found here When your complaint is not being processed elsewhere, feel free to post your complaint via the European Union-platform.